|The Complete Stone Restoration Co.||
Call Us (773) 685-2500
Friday, August 15th, 2014
You can’t win ‘em all, but we sure come close!
We survey our customers, and we ask about their interaction from the initial call to the final outcome – the overall experience in writing. When measured over the last two years, our customers have given us and average of 4.5 / 5 stars. That’s 90% customer satisfaction! In our complex & changing industry, exceeding customer expectation is not an easy task, but the responses have stayed consistent throughout the years. Customer loyalty is also on the rise with more repeat customers and referrals – thank you! All of the customer survey responses are either handwritten with signature or emailed with return addresses – fully documented and available for independent review and scrutiny – unlike what Yelp does!
The natural stone industry is constantly developing, but our commitment to staying on top of the game has remained, since 1987. Give us a call today!
Posted in Stone Care | Comments Off on Our Reviews – Unfiltered & Unrefined
Wednesday, April 9th, 2014
Even though they may be professionals in the business, an estimated 1 out of 3 property managers don’t understand the difference between waxing and professional polishing.
Wax gets into the grout lines and does not allow vapors to ventilate. Moisture can get trapped and produces oxidation or other damage, like staining, and if not stripped thoroughly, leaves a white crusty look in the grout lines.
Furthermore – the edges near walls and other tall areas, attract dust, pollution, and airborne particles to walls (like gravity in “Cosmos”), thus landing eventually on (or in) the wax residue left by incomplete stripping at the edges.
The vast majority of professional managers now polish naturally, environmentally friendly and green.
Thursday, March 27th, 2014
Tags: care and cleaning of floors, cleaning marble floor, lobby floor care tips
Posted in Natural Stone And Tile, Restoring Natural Stone, Stone Care | Comments Off on PROPOSAL – WHITE PAPER ON MARBLE, TERRAZZO, LIMESTONE, ETC. IN LOBBIES
Wednesday, February 26th, 2014
It seems every condo or commercial lobby you walk into in the metro area of Chicago has taken a real beating this winter. The constant foot traffic in and out of the buildings has only added to the dull and dirty look of these once- pristine looking lobby floors.
Residents, employees and guests drag in snow melt, oil from the CTA, grease, dirt and pollution droppings that become embedded in your marble, terrazzo, and concrete, salt that can scratch your limestone and travertine floors. You may be experiencing this with the floors in your home. Although mats and carpet runners help, they are not the complete answer.
With more snow and cold coming in the next few weeks, you may want to think about getting that date for a pro to come and “spruce up your lobby floors” for the upcoming spring. The pros are busy, busy in the midst of spring time.
Want more information on “winter wear” of marble, granite, limestone , terrazzo, etc? Visit the Marble Institute of America website, our international stone association.
Thursday, July 18th, 2013
Customers ask, “Is it ” ok ” to clean, polish and seal my dining room floor and then clean and seal my Indiana Limestone porch when it’s 95f and 70% + humidity?”. Well, it depends.
Inside , the AC and the airflow are correct and good – why not? Unless there are pocketswhere the airflow is not
eliminating the high humidity there is no reason not to proceed.
Outdoors, or in basements or lower levels, that may
NOT be the case. Most sealants, caulks and grouts issue a written caveat against proceeding in weather that is either too hot or too humid or both. The caveats vary. I’ve seen a range of 90f and 60% humidity as a start point and others with a higher start point for danger in application. Read the FINE PRINT on the manufacturers can or bottle. They usually spend $ and time testing, having independent labs test how these products react under certain conditions. Misapplications can cause poor sealant results, oxidation, smearing, and worse. Best to be conservative and save the outdoor work for another day – or, move to Paradise where you won’t need to concern yourself with the climatic conditions.
Good Luck !
Wednesday, July 3rd, 2013
Keeping your Marble (or other natural stone) looking beautiful doesn’t always cost an arm and a leg. By following a simple set of “care tips”, put together by The Marble Institute of America, you will keep your durable stone looking beautiful and radiant. Do your natural stone a favor, follow the “care tips on this link.